Contact

How Can We Help Today?

Owned and operated by Yardscape Collective, our team is ready to help with orders, product questions, or planning your perfect outdoor oasis.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@YardscapeCollective.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. You will receive a tracking number via email once your order ships so you can follow its journey to your door.

How can I track my order?

Once your fire pit, patio furniture set, or outdoor kitchen ships, we send a confirmation email with a tracking link. If you have not received it within 3 business days of placing your order, contact us and we will look into it right away.

What is your return policy?

We offer 30-Day Returns on eligible items. If something does not meet your expectations, reach out to our team and we will walk you through the return process. Full details are available in our Return Policy.

Can I exchange an item for a different style or finish?

Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will do our best to make it happen.

How do I know which patio furniture set fits my space?

Each product listing includes detailed dimensions for every piece in the set. Measure your patio, deck, or garden area beforehand and compare those numbers to the specs on the product page. If you need guidance, send us your measurements and we will help you find the right fit.

What materials are your fire pits and outdoor kitchens made from?

Materials vary by product and are listed in each item's description. We focus on weather-resistant construction designed to hold up through seasons of real, everyday outdoor use. Check individual product pages for specific material details.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Order Status or Tracking
Returns or Exchanges
Fire Pit Questions
Patio Furniture or Outdoor Kitchen Questions
Shipping and Delivery
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

We aim to reply to every inquiry within one business day so your project keeps moving.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free shipping on most orders within the Continental U.S., with no order minimum required.

30-Day Returns

Not the right fit for your outdoor retreat? Our 30-Day Returns window gives you peace of mind.